Assembly, made easy
The Easy Assembly app provides carpenters and installers with comprehensive support for the proper assembly and processing of all Blum products and systems. The primary focus during app development was to give installers access to the most up-to-date assembly information at any time and in any location. Our solution: interactive modules, videos and detailed installation guides directly within the app allow professionals to apply the information on-site immediately.
Available for iOS and Android in over 30 markets and languages worldwide, the apps make a significant daily contribution to improving installation quality. In app development, the challenge was to find an elegant technical solution: intelligent caching and storage mechanisms ensure that content is always up to date while remaining instantly accessible in offline scenarios – with minimal storage requirements on end devices.
Realtime and personal
For particularly complex installation situations, a second mobile service solution called Live Support provides direct, person-assisted service – in real time. Available for iOS and Android in numerous markets, the app allows registered users to work through their specific challenges collaboratively with specialised Blum experts.
Here, our app developers focused on maximum usability: via text messages, annotatable photos and videos, and IP-based audio and video chats, even highly complex installation situations and fault patterns can be resolved interactively, quickly and precisely – in direct contact with Blum specialists.
Always connected
In addition to the two end-user apps, Blum’s support staff also work location-independently and always connected via a custom iPad app developed specifically for this use context. Sophisticated push notification mechanisms ensure that no message goes unread across any number of support cases on the mobile platform.
The insights and solutions gained from support requests not only provide end users with a first-class service experience, but also supply Blum with sustainably documented information that can be used to continuously improve the product portfolio.
Seamlessly integrated
A key objective during app development was to seamlessly integrate the Easy Assembly and Live Support apps into the existing Blum system landscape. Both solutions are not only interconnected at client level but also share a wide range of existing backend systems and data. This ensures that up-to-date information is always available locally. Data captured within the apps also flows back directly into the relevant Blum systems – fully automated, of course.
In app development, we achieve this through a shared and flexible system architecture based on proven 21TORR API and middleware technology, which is fundamental to the smooth operation of all components within the overall system.
We empower business
Good service has a positive effect on the product experience. Our mobile service solutions for Blum deliver exactly that – not just for the professionals working with the hardware solutions, but for Blum itself. Service processes are simplified, documented and structured, while remaining flexible. This not only saves time and effort and increases acceptance, but ultimately ensures the best possible experience for end users when opening and closing furniture.
